Quality Improvement refers to a process that involves identifying, understanding and addressing issues or problems in order to enhance the overall quality of products, services, processes or systems. The goal is to make improvements by implementing changes that will result in better outcomes for customers, employees, stakeholders, and other relevant parties.
Quality Improvement can involve a variety of strategies such as data analysis, process mapping, root cause analysis, Six Sigma methodologies, Lean principles or other improvement techniques. The focus is on identifying areas where there are opportunities for improvements, implementing changes to address those issues and then measuring the results to ensure that the desired outcomes have been achieved.
Quality Improvement efforts can lead to a variety of benefits such as increased efficiency, reduced costs, improved customer satisfaction, better employee engagement, and enhanced competitiveness in the marketplace. Ultimately, Quality Improvement is about striving for excellence by continuously seeking ways to improve products, services or processes to meet or exceed expectations.